Question 1

How do I start a project with ElvixTech?

Accepted Answer

Send us a message from the contact page and choose “Start a new project”. Tell us what you are trying to achieve and which service you think you need. If you are not sure, choose “Not sure yet” and we will help you decide. A rough budget and timeline are optional, but they make our first reply more useful. We read the message and reply to the email address you give, either with questions or with a suggested time for an introductory call.

Question 2

What should I include in my first message?

Accepted Answer

You do not need a full brief. A few sentences on each of these is enough to get a useful answer: What you want to achieve, and why now Who will use it Any existing systems, code or technology we must work with Deadlines or events that shape the timeline A budget range, if you have one

Question 3

How quickly can you start?

Accepted Answer

We can typically kick off new projects within one to two weeks of signing the agreement. For urgent requirements we offer an expedited 48-hour fast-track onboarding.

Question 4

Which service do I need?

Accepted Answer

Start with the outcome you want rather than the technology. Most projects combine several services, for example product engineering with UI/UX design and API development. The Services page has a short guide that suggests services for common goals, and you can always describe your goal in the contact form and let us recommend where to begin.

Question 5

What engagement models do you offer?

Accepted Answer

We offer three models and match them to the scope and risk of your project. Fixed price: a defined scope for a set price, suited to clear requirements with a clear finish line. Time and materials: you pay for the work as it happens, suited to products where priorities will change as you learn. Dedicated team: a team that works as an extension of yours over the long term.

Question 6

How does a project run?

Accepted Answer

Whichever service you start with, the work follows the same five stages. Discover: we align on goals, constraints and what success looks like. Design: architecture, user experience and the delivery plan are shaped together. Build: iterative sprints with regular demos, code review and testing. Launch: a planned production rollout, with monitoring in place from day one. Scale: optimisation and long-term support as your product grows.

Question 7

Do you work in sprints?

Accepted Answer

Yes. Work runs in two-week sprints with a demo at the end of each, plus continuous delivery, so you see progress every cycle.

Question 8

What support do you offer after launch?

Accepted Answer

After launch we provide bug fixes, monitoring, patches and enhancement sprints, with Basic, Pro and Enterprise support tiers. What each tier includes depends on your project, so ask us for the details when you discuss your engagement.

Question 9

How do I report a problem with something you built?

Accepted Answer

Use the contact form and choose “Support for an existing project”. The more detail you give, the faster we can find the cause. Open the contact form from the link below. The category is already chosen for you. Describe the problem using the checklist on this page. If it is urgent, say so in the first line of your message. Use an email address you check regularly, because that is where we reply.

Question 10

What details help you fix an issue quickly?

Accepted Answer

A good report saves a round of questions. Where you can, include: The name of the product or project, and whether the problem is in production or a test environment What you expected to happen and what happened instead When it started and how often it happens The steps to reproduce it, if you know them Error messages, logs or screenshots How much it affects your users or your business

Question 11

Do you sign NDAs?

Accepted Answer

Yes. We sign mutual NDAs, and every teammate signs an NDA before onboarding.

Question 12

Who owns the code and the IP?

Accepted Answer

After the project is complete and paid for, you own 100% of the IP.

Question 13

How do you handle security and privacy?

Accepted Answer

We follow OWASP best practices and use encryption. We can support GDPR, HIPAA and PCI-DSS requirements, which we scope with you at the start of the project.

Question 14

What happens to the information I send through this website?

Accepted Answer

Messages sent through the contact form are emailed to our team so we can reply to you, and you may receive a confirmation email. We use your details only to reply to you. If you submit a question for the FAQ, we store it so we can answer it. When an answer is published, only the question and the answer appear on the site. Your name and email address are never shown.

Question 15

Which technologies do you work with?

Accepted Answer

We are stack-agnostic. We work with React, Next.js, Node.js, Python, Go, React Native, Flutter, AWS, Azure, Google Cloud, Docker, Kubernetes and more, and we choose the stack that suits your product.

Question 16

Can you work with our existing systems?

Accepted Answer

Yes. We are happy to integrate with your existing stack. Our API work includes connecting third-party platforms and building modern API layers around legacy systems, so existing data and tools can stay in use.

Question 17

Do you publish mobile apps to the app stores?

Accepted Answer

Yes. We manage the submission process, including metadata, screenshots and compliance review, and ongoing version management for both the Apple App Store and Google Play.

Question 18

What happens after I contact you?

Accepted Answer

A person on our team reads your message and replies to the email address you give. The reply is either a few questions to understand the project better, or a suggested time for a short introductory call. From there we align on goals, constraints and what success looks like before any work is scoped.

Question 19

What do you build?

Accepted Answer

We offer 8 services across product, web, mobile, design and integrations: Mobile App Development Product Engineering & SaaS Delivery Web Platforms & Business Systems UI/UX Design Product Engineering API Development & Integration Odoo ERP Management AI-Assisted Product Delivery

Question 20

Which package fits my stage?

Accepted Answer

The Solutions page groups our work into three packages, each built around a stage of the business rather than a list of features. Startup Launch: for founders validating an MVP. SaaS Scale-Up: for growing SaaS teams who need steadier releases. Enterprise Modernization: for replacing fragile legacy systems with platforms teams will use.

Question 21

How long does a project take?

Accepted Answer

It depends on the scope, and we confirm a timeline after scoping. As a rough guide, these are the typical ranges on our service pages: A startup MVP is often 6 to 12 weeks. A SaaS MVP is typically 8 to 12 weeks. A mobile app MVP is typically 8 to 12 weeks, and a simple utility app 4 to 6 weeks. A UI/UX design project typically takes 3 to 6 weeks. A standard Odoo implementation takes 6 to 12 weeks.

Question 22

Can you work with our existing engineers?

Accepted Answer

Yes. We can co-deliver with your product and engineering teams, or run as a dedicated squad, whichever fits your capacity and risk profile.

Question 23

Will I see progress along the way?

Accepted Answer

Yes. Work runs in two-week sprints and each one ends with a demo of working software, so you see progress every cycle rather than only at the end.

Question 24

What happens when the project is finished?

Accepted Answer

We hand over the finished work, the code and the documentation. After the project is complete and paid for, you own 100% of the IP. If you want us to stay involved, we offer bug fixes, patches and enhancement sprints, with Basic, Pro and Enterprise support tiers.

Question 25

Do you build mobile apps for both iOS and Android?

Accepted Answer

Yes. We build native iOS apps in Swift and SwiftUI, native Android apps in Kotlin, and cross-platform apps with React Native or Flutter. That lets you choose between one shared codebase and fully native apps.

Question 26

Can you help with Odoo?

Accepted Answer

Yes. We offer Odoo implementation and data migration, custom module development, and managed support for existing Odoo systems.

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